Contact Us

Explore Your Options

Our services are available online, by appointment or by walking in any day we’re open.
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Online Services

More than 50 services can be done online, including: changing your address, ordering a replacement license, ID, title or registration, renewing your registration, driver’s license or ID, or notifying us you’ve sold a vehicle, etc.
Sign Into Your Account
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Appointments

Appointments are available Monday through Friday, and are scheduled a maximum of 90 days in advance. Call center agents cannot schedule appointments beyond what you see on this calendar.
Make an Appointment
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Walk-in Service

Walk-in services are available to customers any day we’re open. Hours may vary by office location.
Find a Location

Contact Details

Mailing Address

Virginia Department of Motor Vehicles
P.O. Box 27412
Richmond, VA 23269

Mailing a form? Check out our forms.

Secure Email

Fill out our secure online form—available Monday to Friday, 8:00am to 1:00pm ET—that encrypts your personal information.  

To ensure timely responses, enter all of the requested information. Be sure to provide your customer number so that we may retrieve your record more quickly. A customer service representative will contact you by telephone if additional information is needed. 

For your security, do not submit credit card information. You will be contacted by an agent if payment is required.   

Secure Email

Note: At DMV, we are committed to protecting your privacy. Due to strict privacy laws, we can only talk to you about your own record. If you are contacting DMV for someone else, we will not be able to discuss their record with you. For more information, see Release of DMV Information.

Need to give us a call?

We experience an extraordinarily high volume of calls during business hours. If all our lines are busy, you may receive a message to call us at a later time. Rest assured, we're working diligently to get to your call. We appreciate your patience and look forward to serving you!

Call us at: 
(804) 497-7100

TTY Callers: 711 or (800) 828-1120 (Virginia Relay) 

Monday – Friday: 8 a.m. to 5 p.m., Eastern 
Saturday: 8 a.m. to noon, Eastern 
(Excludes holiday closures)

Media Requests

For media inquiries, see our Media Resources.

Frequently Asked Questions

If you can’t find what you’re looking for, check out the How Do I...? section for our frequently asked questions.
See FAQ