The VIN must match exactly! Manufacturers never assign VINs containing the letters
"O" or "I". Be sure to enter the VIN carefully and be aware of characters that look
very similar, such as the letter "O" and the number "0", the letter "I" and the
number "1", the letter "Z" and the number "2", and so on.
If you are unsure of the VIN, you may want to contact the owner again to confirm the
exact VIN before using this feature.