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DMV News Releases

FOR IMMEDIATE RELEASE

Tuesday, March 05, 2013

DMV Website Gets a Makeover; New Look and Features
Customers Can More Easily Use Site with Mobile Devices

RICHMOND - The next time you log on to the Virginia Department of Motor Vehicles (DMV) website, dmvNOW.com, you'll find a new design and features to better serve customers. The website now has a cleaner, more contemporary design with increased visibility and access to online services.

DMV is meeting rapidly evolving technologies and changes in customer expectations. The updated webpage positions DMV to grow its online services and keep pace with the shift in technology from desktop computers to handheld mobile devices.

Adding to the VirginiaDMV Android and Apple apps implemented in 2012, customers will now get a mobile optimized experience of dmvNOW.com using their mobile device browsers. The new design provides mobile customers access to the website, automatically formatted to fit their mobile screens for better navigation.

The website features improved navigation to key content such as driver licensing and vehicle titling and registration information as well as better promotion of the agency's social media channels such as Facebook and Twitter.

A mapping feature helps customers locate the nearest DMV service outlet. Customers enter their zip codes for a map of the closest DMV offices, which also displays current wait times.

Following other online improvements in recent years such as eNotifications and myDMV Account, which allow customers to receive renewal alerts via email or text message and conduct DMV business online, the redesigned website represents another step forward in DMV's efforts to improve overall customer service.

"The user-friendly site meets the needs of our customers who conduct business through their mobile devices," said DMV Commissioner Richard D. Holcomb. "When our customers receive renewal alerts on their smartphones or tablets, they can now complete their business right then and there with minimal effort. The redesigned website makes that possible."

More than 1.3 million customers currently receive renewal updates via text message or email.

About 24 percent of the 450,000 visitors to the webpage in the first week after launch used a mobile phone or tablet.

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