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DMV News Releases

FOR IMMEDIATE RELEASE

Friday, February 15, 2013

DMV Maximizes Technology, Increases Service in 2012
Veterans Outreach Efforts Expand; Customer Experience Enhanced

RICHMOND - Through the power of partnerships and technology, Virginians are accessing more government services through an increasing number of Department of Motor Vehicles (DMV) channels than in the Commonwealth's history. In 2012, DMV proactively expanded its outreach efforts and the service offerings of other state agencies, while fulfilling mandates and reducing costs.

From military personnel and veterans, to users of smartphones and tablets, to incarcerated individuals pending release, DMV customers are receiving customized convenient service. Below are a few highlights of DMV's 2012 accomplishments.

Military Outreach

  • DMV is partnering with military installations across the state for Troops to TrucksSM, a nationally recognized program that provides testing, training, credentialing, and potential career opportunities for military members after service. Troops to TrucksSM makes it easier for military personnel to obtain a Virginia commercial driver's license or CDL and transition to civilian careers.
  • Virginia's veterans ID cards are a mechanism for retailers and other businesses to quickly identify Virginia's veterans and help veterans obtain discounts and other commercial benefits. DMV has issued 30,000 cards, far exceeding initial projections of 10,000 cards issued during the first year.
  • In November, DMV opened its 75th DMV customer service center (CSC) on Fort Lee. By placing a DMV on base, the Commonwealth can better serve the unique needs of Virginia's active duty military personnel, veterans, families, and installation support staff.

Enhancing Customer Service through Technology

  • The Virginia DMV mobile app has a wide range of features including access to more than two dozen DMV transactions. An office locator feature uses a smartphone’s global positioning system (GPS) to locate the customer and display the closest DMV offices and average wait times. Other features include news alerts, the Virginia Driver's Manual, online sample knowledge exams, and the create-a-plate interactive tool.
  • Through Facebook and Twitter, DMV is providing instant and personalized customer service, as well as promoting agency services and highway safety. The agency also has a presence on YouTube.
  • In support of Governor McDonnell’s prison re-entry priority, the agency further expanded its mobile program in 2012 through a partnership with the Virginia Department of Corrections (DOC). The DMV Connect program helps prisoners preparing for release get identification cards before entering back into society. DMV has a presence in 12 correctional facilities and using portable equipment, employees have processed ID cards for approximately 300 individuals.

For more information about any of these exciting new programs and service outlets, visit www.dmvNOW.com.

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